Cisco Webex Experience Management Email & SMS Survey
Surveys are used to collect feedback from customers to determine the performance of the contact center and the services that are offered. With Cisco Webex Experience Management, you can configure post-call surveys, which will be sent via email or SMS.
The post-call surveys setup to ask customers about how satisfied are they with their call center experiences helps understand agent and contact centre performance. This survey link can be sent via email or SMS to the customer after the agent disconnects from the caller. The customer can then respond to the survey at their convenience by clicking on the link provided in the email or SMS. The survey can be completed easily on their mobile or laptop. The data that is collected through various surveys can be analyzed and presented to agents and supervisors as gadgets on the Finesse desktop.