Demonstrate proficiency in setting up journey touchpoints and locations in Webex Experience Management.
Background
Acme Inc. is a large global bank whose customers interact with them across various journey touchpoints, such as web, mobile, branch, and contact center.
Task Outline
Task
Recommended Time
Set up the journey touchpoints based on the details provided in Section A.
5 minutes
Set up the touchpoint locations based on the details provided in Section B.
8-10 minutes
Section A: Configure Touchpoints
Log into Webex Experience Management.
Go to CX Setup > Account Settings > Program Setup.
Create the following touchpoints that map to the modes of interaction between the customer and the bank.
