Ticket Setup

Go to CX Setup > Account Settings > Enterprise > Ticket Setup

In Ticket Setup you can configure Ticket Action & Ticket Status

Adding Ticket Action & Ticket Status

To add an ‘Action’ Type and Press Enter to add a new ticket action.

To add a ‘Status’ Type and Press Enter to add a new ticket status.

Deleting Ticket Action & Ticket Status

To delete an ‘Action’ click on the cross symbol as shown below

Press ‘Delete’ button to delete the ticket action or status

Once Ticket Setup is complete Press ‘Save’ button as shown below.