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Content Outline
Cisco Webex Experience Management enables Organizations, irrespective of size and scale, to integrate customer experience data with existing systems of record, CRM platforms, and Loyalty Systems effortlessly and in real-time.
Why turn to Webex Experience Management API integrations?
Our integrations help organizations derive pathbreaking insights about customers and eventually drive continuous process improvement strategies. Stop spending top dollar on research tools, and instead leverage our powerful integrations to stay ahead of market trends.
These integrations are real-time and can be applied across multiple touchpoints – website, email, IVR, in-store, chatbots, and more. They bring together experiential customer data and transactional data to enhance the accuracy of predictive analytics and equip brands to deliver proactive service consistently. Contact center agents are empowered to close the feedback loop intelligently, thereby improving customer loyalty and satisfaction in the long run.
Be it tracking and improving customer interactions on the go or proactively fixing loopholes along the customer journey, our real-time integrations steer organizations towards delivering world-class experiences that are relevant today.