CloudCherry is now part of Cisco.
Learn More About Cisco

Cisco Webex Experience Management integration with IMI Mobile

IMI Mobile integration with Webex Experience Management is setup for use with Webex Contact Center to send post-call surveys using SMS using IMI mobile as the channel vendor.


Once configured in the Webex XM integrations section by adding the API Key, Sender ID, and the API endpoint, users need to setup the following as well to send post-call survey SMS:



Once setup correctly, this Dispatch can be used in Webex Contact Center (Flow control) to send post-call SMS using IMI mobile.