Help & Feedback

Getting Assistance and Providing Feedback

Webex Experience Management University is intended to be a one stop place for you to get self-serve assistance with common needs. But if you need additional assistance, you’ll find useful resources here.

• If you have questions about modules that you’ve purchased access to, or want to make additional purchases, discussions about sales are best handled by your Account Executive.

• If you have questions about your Webex Experience Management implementation, best practices, or for assistance with a managed service, please route questions to your Customer Success Manager.

• If you need assistance reporting product defects or requesting new features, please contact our Support Team. Contact us at webexxm-support@cisco.com. New major features on our roadmap are updated in Coming Soon.

Supported Browsers

CX Setup

Google Chrome And Microsoft Edge offers some of the more advanced browser capabities that we leverage, and the Insights Center is optimized for a superior experience on Chrome and Edge browsers. Especially for admin modules like CX Setup, Latest versions of Goggle Chrome and Microsoft Edge is recommended.

Insights Center

This section describes the supported browsers for the Webex Experience Management Insights Center.

In order for us to ensure we deliver a great experience using modern capabilities, and also protect all customer data using industry best practices, we focus on a matrix of actively supported modern browsers.

Notes

A minimum screen resolution of 1280x800 is needed to render all web elements correctly.

Web Survey

This section describes the supported browsers for the Webex Experience Management Web Survey.

In order for us to ensure we deliver a great experience using modern capabilities, and also protect all customer data using industry best practices, we focus on a matrix of actively supported modern browsers.

New Web Survey

In addition to our modern web survey, we have a fallback survey that offers compatibility with older browser versions with a simpler experience to ensure you are able to maximize response rates.

Fallback Web Survey

This is a partial list of supported browsers. Both the modern and fallback web survey requires Javascript enabled.

If want to see whether your current browser is supported, visit the Compatibility Check. Optionally, you can also check compatibility of other browsers by copy/pasting UserAgent information from WhatIsMyBrowser into the Compatibility Check.

Webex Experience Management Language Support

WXM currently supports a different set of languages for different sections or parts of the product.

• Webex Experience Management Spaces and CX Setup

  • All dashboards and CX Setup (admin) sections currently support only English as the primary language.

• Customer facing surveys for feedback collection

  • Webex Experience Management supports all popular global languages, including RTL (Right-To-Left Languages) support on our primary web channel, with different levels of support on other omni-channel listening posts. Webex Experience Management users can configure the surveys in any of the following language by providing the manually translated text within the questionnaires. Our channels allow customers to switch between these languages and give their feedback.

Below is a table of the supported languages across websurvey, microsurvey, IVR, and additional channels supported through Webex Contact Center solutions.

• Text Analysis (ML)

  • Our cognitive capabilities support processing of all global native language directly if the training set is in the native language. If the training set is in English, then we support over 60 languages via Azure translation.