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Get started by learning more about how to use Webex Experience Management by following these introductory videos. If you are an organization administrator, visit CX Setup.

About Webex Experience Management in 2 minutes01:39

Get Started

101 CloudCherry Product Tour10:57

Get a quick end to end tour of Webex Experience Management's product.

Learn how you can listen to customers across the entire journey,
check the pulse of your customers at different touchpoints,
monitor trends and spot emerging systemic patterns,
compare journey segments and uncover underserved high value customer groups,
track CX impact through continous experiments and innovation.

102 Why Webex Experience Management12:55

Learn more about Webex Experience Management's unique approach to CEM with a quick walkthrough of Webex Experience Management University.

103 Find your way around Webex Experience Management05:48

Learn about some of the popular Webex Experience Management features, and how to find your way around the product navigation to access them.

View Responses

104 View Responses03:02

Learn about viewing responses that come in from Webex Experience Management's 17+ different channels so you can proactively take action across the entire customer journey. View and and analyze responses to understand the scores, ratings, pre-fill and post-fill meta data. Drill down into individual customer journeys to look at past responses. Export responses out to Excel with personalized reports.

105 Drill down using Response Analysis03:47

Drill down in aggregated responses to understand feedback better. Visualize it in flexible different ways, and export it into different formats for reporting. Use the interactive diagnostic drill-down to filter the real-time and get to the root cause of problems. Switch over to Responses to understand the `why` behind the ratings.

171 Navigating Ticketing07:34

172 Ticketing Filters and Assignments05:06

173 Ticketing SLAs, Escalations and Collaboration03:18

174 View Customers Past Tickets01:39

Check Pulse

106 Checking NPS Pulse03:39

Learn more about the canned NPS widget, how NPS is calculated, and how to use it track the overall pulse of your customers.

107 Check CSAT Pulse1:50

Learn more about the CSAT widget, the different ways CSAT is calculated, and how to use it track the overall pulse of your customers.

108 Check CES Pulse03:43

Learn more about the canned CES widget, how CES is calculated, and how to use it track the overall pulse of your customers.

110 Check Delight Meter Pulse - Composite Index02:44

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Monitor Trends

109 Check Sentiment and Themes03:40

Leverage the power of Text Analytics to understand the overall sentiment of your customers algorithmically analyzed from various unstructured data sources.
Minor trends of words and topics customers are talking about to understand how customers feel about changes you've introduced.
Take proactive action based on rule based real-time notifications based on emerging themes.